PRIVACY POLICY FOR OUR ONLINE VISITORS

Overview 

This Privacy Policy (Policy) details how Cozens Mabel Pty Limited (‘Cozens Mabel’, ‘we’, ‘us’, or ‘our’) protects your privacy and how we comply with the requirements of the Privacy Act 1998 (Cth) and the 13 Australian Privacy Principles. This Policy also describes:

  • who we collect information from;

  • the types of Personal Information collected and held by us;

  • how this information is collected and held;

  • the purposes for which your Personal Information is collected, held, used and disclosed;

  • how you can gain access to your Personal Information and seek its correction;

  • how you may complain or inquire about our collection, handling, use or disclosure of your Personal Information and how that complaint or inquiry will be handled; and

  • whether we are likely to disclose your Personal Information to any overseas recipients.

In order for us to provide our recruitment services, it’s necessary for us to collect and often store your Personal Information. We are committed to managing your Personal Information in a manner that seeks to ensure its confidentiality, integrity and ongoing security.

Personal Information we typically collect

  • Candidate information: if you’re applying for a role through us, you may provide Personal Information and Sensitive Information. This may include (but is not limited to) your name; address; email address; telephone number; information contained on your resume, covering letter, salary information, police and/or background checks.

  • Employer Information: if we are in contact with your business regarding potential recruitment opportunities, you may provide Personal Information to us. This may include (but is not limited to) your name, email address, telephone number or information otherwise provided by you. 

  • Meetings with prospects/candidates: Personal Information may be collected during meetings with prospects and candidates. This may include (but is not limited to) Personal Information voluntarily provided by you, such as your name, email address or resume information.

How we collect and store your Personal Information

We only use Personal Information that is reasonably necessary for one or more of our functions or activities (the primary purpose) or for a related secondary purpose that would be reasonably expected by you, or to which you have consented.

Typically, it’s our practice to collect Personal Information directly from you, via a referral or from business/recruitment websites. If it’s necessary to store your Personal Information, we will store it in an appropriately secure physical or electronic facility, including paper-based files, computer databases and/or the Cloud. 

We will take all reasonable steps to protect the Personal Information we hold relating to you from misuse, interference and loss, unauthorised modification or disclosure, including:

  • restricting access to your Personal Information to our employees, and those who need that information for the primary purpose of providing our services to you; 

  • ensuring all staff are aware that they are not to reveal or share personal passwords;

  • implementing physical security measures at our premises to prevent break-ins;

  • implementing ICT security systems, policies and procedures designed to protect Personal Information stored on our computer networks;

  • implementing human resources policies and procedures, such as email and internet usage, confidentiality and document security policies, designed to ensure that staff follow correct protocols when handling Personal Information; and

  • ensuring that any Personal Information that we hold that is no longer needed, or required to be retained by any other laws, is destroyed in a secure manner, deleted or de-identified, as appropriate.

Sometimes we may be provided with your Personal Information without having sought it through our normal means of collection. We refer to this as “unsolicited information”. Where we collect unsolicited information we will only hold, use and or disclose that information if we could otherwise do so had we collected it by normal means. If that unsolicited information could not have been collected by normal means then we will destroy, permanently delete or de-identify the information as appropriate.

We may retain your Personal Information for the purposes of providing future services to you unless you advise otherwise.

We take all reasonable steps to ensure the Personal Information we hold, use and disclose is accurate, complete and up-to-date. These steps include ensuring that the Personal Information is accurate, complete and up-to-date at the time of collection and when using or disclosing the Personal Information.

On an ongoing basis we maintain and update Personal Information when we are advised by individuals or when we become aware through other means that their Personal Information has changed.

Please contact us if any of the details you have provided change. You should also contact us if you believe that the information we have about you is not accurate, complete or up-to-date.

Why we collect your Personal Information

Prospect Information: we typically collect Personal Information for the primary purpose of referring candidates to you, or advising you of business opportunities. 

Candidate Information: we typically collect Personal Information for the primary purpose of referring you for job opportunities. 

Who may access your Personal Information

In order to provide our services to you, we may need to provide some of your Personal Information to candidates or to the businesses looking to recruit candidates.  We only use Personal Information for the purposes for which it was given to us, or for purposes which are directly related to one or more of our functions or activities.

We may disclose Personal Information about an individual to overseas organisations that help us provide our services, in certain circumstances, such as when storing information with a “cloud service provider” which stores data outside of Australia. We will, however, take all reasonable steps not to disclose an individual’s Personal Information to overseas recipients unless:

  • we have the individual’s consent (which may be implied);

  • we have satisfied ourselves that the overseas recipient is compliant with the Australian Privacy Principles, or a similar privacy regime;

  • we form the opinion that the disclosure will lessen or prevent a serious threat to the life, health or safety of an individual or to public safety; or

  • we are taking appropriate action in relation to suspected unlawful activity or serious misconduct. 

You may contact us to request access to the Personal Information that we hold about you, or if you have any questions or concerns about your Personal Information held by us. We will endeavour to meet your request within a reasonable period and, where applicable, provide you with timely access to your Personal Information. We ask that you notify us promptly if you become aware that any of your Personal Information held by us is inaccurate.

If we do not agree to provide you with access to and/or amend your Personal Information as requested, you will be notified accordingly. Where appropriate, we will provide you with the reason/s for our decision. If the rejection relates to a request to change your Personal Information you may make a statement about the requested change and we will attach this to your record.

If you have any concerns

If you wish to make a complaint about a breach by us of the Australian Privacy Principles, you may do so by providing your written complaint by email, letter or facsimile to any one of our contact details as noted below. You may also make a complaint verbally.

We will respond to your complaint within a reasonable time (usually no longer than 30 days) and we may seek further information from you in order to provide a full and complete response.

Your complaint may also be taken to the Office of the Australian Information Commissioner. 

How to contact us

You can contact us about this Privacy Policy or about your Personal Information by:

This Privacy Policy is subject to change at any time. Please check this Privacy Policy regularly for any changes.